FAQ's & Policies
Q: How do I place an order?
A: Please send an email to sweetanabelicookies@gmail.com. I will email you with your price quote.
Q: How much are your cookies?
A: Please see the Custom Cookie Pricing tab above.
Q: How much notice do I need to give for ordering cookies?
A: For custom cookies, I suggest at least 1 month in advance. If you have questions about my availability, please email me at sweetanabelicookies@gmail.com. Orders requested 1 week before date of event will be charged a 25% rush fee (if there is any availability).
Q: Do you offer refunds?
A: I am able to refund and cancel your cookie order up to 14 business days prior to your pick up date. No refunds will be given for cookies that have already been made, this includes holiday cookies. Any holiday cookies that are left 24 hours after the pickup times have ended will be forfeited with no refund unless other arrangements have been made with me.
Q: Can you provide nut-free or gluten-free cookie options?
A: Unfortunately I cannot at this time.
Q: Can you ship your cookies?
A: My cookies are for local pick up only in the PSN (Palm Springs North), near Miami Lakes area. It is illegal for me to ship my cookies due to the Cottage Food Law.
Q: Do you deliver?
A: No.
Q: When is payment due?
A: Payment is due within 48 hours of an invoice being sent. Cookie orders are not booked until they are paid in full. For very large orders, I require a non-refundable deposit to hold the date.
Q: What type of payment do you accept?
A: Venmo, Cashapp and Zelle. Last minute cookie orders can only be paid via Zelle. For presale orders via my website, I accept Credit Card.
Q: Can I freeze your cookies?
A: Yes! To freeze the cookies you will very carefully place them in a tub or ziploc (if using a ziploc I recommend putting a cookie sheet under it for stability). Rather than stacking them on top of one another, try stacking them on their sides. If your cookies are packaged in a box you can simply leave them in there and put the box in the freezer. You will then take them out of the freezer the night before you'll be needing them. DO NOT open the container or ziploc until the cookies are completely thawed. This is the most important step, opening the container may cause condensation and will ruin the cookies.